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No chatbot, no ticket number you never hear about again. A small team in Austin answers these, seven days a week.

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Formulation notes, label breakdowns and the occasional customer story.

We can tell you what’s in a formula and at what dose. We can’t tell you what to take — please talk to your doctor before starting anything, especially if you’re pregnant, nursing or on medication.

What’s it about?

Pick a lane and we’ll route it properly

Everything lands with the same team — this just gets it to the right person a bit faster.

What happens next

No ticket number, no black hole

Support is a cost centre at most supplement brands, which is exactly why it’s worth doing properly.

  1. You get a real reply

    Usually within one business day, from a named person on the care team rather than a no-reply address.

  2. We check before we answer

    If a question needs the formulation or quality team, we ask them rather than guessing. That occasionally takes an extra day.

  3. It gets resolved

    Refunds and replacements are processed the same day they’re agreed. Returns inside sixty days don’t need a reason.

Quick answers

Might save you the email

The six things people write in about most often, answered here first.

How fast will someone get back to me?
Within one business day for almost everything. Weekend messages are usually answered the same weekend, but Monday is the guarantee.
Can I return a bottle I’ve already opened?
Yes. The sixty-day guarantee is specifically for bottles you’ve actually taken — an unopened return tells you nothing about whether it worked. Email us and we’ll refund you, empty bottle and all.
How do I cancel or pause a subscription?
From your account, in two clicks, at any time. There’s no minimum commitment and no phone call. If you’d rather we did it, send us a message and we’ll take care of it.
Can you tell me whether a formula is right for me?
We can tell you exactly what’s in it and at what dose, and we’re happy to. We can’t tell you what to take — that’s a conversation for someone who has seen your medical history and your bloodwork.
Can I see the lab results for my bottle?
Yes. Send us the batch number printed on the bottle and we’ll send back the certificate of analysis for that specific production run.
Do you ship outside the US?
Not yet. We ship across the fifty states, and international is on the list — join the newsletter if you’d like to hear when it happens.
Still deciding

Or just read the labels first

Every formula lists each active ingredient at its exact dose. If a question survives the supplement facts panel, it’s a good question — send it over.

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